Warehouse & Logistics Specialist (WMS & GMP&Mandarin)
Germantown, MD
Full Time
Entry Level
Warehouse & Logistics Specialist (WMS & Cold Chain)
Location: Germantown, MD (Onsite)
Department: Operations / Supply Chain
Reports to: Operations Manager
About the Role
You will own day-to-day warehouse operations—receiving, put-away, pick/pack/ship (domestic & international), cycle counts, and WMS transactions—while safeguarding inventory accuracy and supporting cold-chain shipments. You’ll collaborate cross-functionally (Customer Service, Marketing, Labs) and coordinate with vendors and carriers to deliver on-time, in-full.
Key Responsibilities
Must-Have
Preferred
Location: Germantown, MD (Onsite)
Department: Operations / Supply Chain
Reports to: Operations Manager
About the Role
You will own day-to-day warehouse operations—receiving, put-away, pick/pack/ship (domestic & international), cycle counts, and WMS transactions—while safeguarding inventory accuracy and supporting cold-chain shipments. You’ll collaborate cross-functionally (Customer Service, Marketing, Labs) and coordinate with vendors and carriers to deliver on-time, in-full.
Key Responsibilities
- Receive inbound goods; inspect, label, and put away; maintain clean, organized stock areas.
- Pick, pack, and prepare orders for domestic and international shipments; generate documents, schedule pickups.
- Handle temperature-sensitive materials (dry ice, gel packs); follow cold-chain packaging SOPs and safety.
- Execute WMS transactions (receipts, issues, transfers, adjustments); ensure real-time data accuracy.
- Perform cycle counts and periodic physical inventories; reconcile variances and drive root-cause actions.
- Coordinate with Customer Service for accurate, timely order fulfillment and status updates.
- Liaise with vendors/carriers on deliveries, pickups, claims, and supplies.
- Support Marketing event/conference shipments: kitting, labeling, return logistics.
- Use Excel (vlookup/pivot/basic formulas) to track KPIs (fill rate, OTIF, inventory accuracy).
- Apply basic coding/scripting (e.g., Excel VBA / Python / SQL) to streamline routine reports or label/file tasks.
- Comply with EHS, hazmat, and internal SOPs; maintain 5S and safety standards.
- Work closely with Procurement, Manufacturing, Quality Assurance, QC and CMC Development to align with drug product supply plans and company goals.
- Direct GMP material demand forecasting and resolution processes.
- Ensure all material management activities, from receiving to distribution, comply with GMP and FDA regulations.
- Oversee inventory levels, maintain accurate lot and batch tracking, and manage inventory systems using methods like labeling, FIFO, and reorder triggers.
- Assist Quality Assurance in release and approval of GMP materials.
- Maintain comprehensive records of material movements, conduct audits to ensure compliance, and oversee relevant quality documentation systems.
- Ensuring timely and accurate kitting for production.
Must-Have
- 1–2 years in GMP inventory/warehouse operations with WMS or inventory software experience.
- Solid Excel skills (sorting/filtering, vlookup/xlookup, pivots, basic formulas).
- Basic coding ability (any of: Excel VBA, Python, or SQL) to automate simple tasks.
- Detail-oriented, reliable, and accountable; strong communication and teamwork.
- Ability to lift up to ~40 lbs, stand/walk for extended periods; comfortable working with dry ice/PPE.
Preferred
- Bilingual English & Chinese.
- Experience with cold-chain / temperature-controlled shipping.
- Familiarity with barcode scanners/label printers; basic shipping platforms (UPS/FedEx/DHL).
- Biotech/lab materials handling exposure.
- WMS / Inventory system, Barcode scanners, Label printer
- Microsoft Excel; basic scripting (VBA/Python/SQL)
- Shipping portals (UPS/FedEx/DHL), dry ice handling tools, PPE
- Deviation and CAPA management
- OTIF (On-Time, In-Full) shipment rate
- Inventory accuracy & shrink
- Order cycle time / dock-to-stock time
- Safety & SOP compliance
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