Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services
Germantown, MD
Full Time
Marketing and Sales
Mid Level
Job Title: Customer Support & Inside Sales Representative – Cell and Gene Therapy CRO Services
Location: Germantown, MD
Company: uBriGene Biosciences
Website: ubrigene.com
Job Summary:
uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients. This role focuses on supporting and growing our cell and gene therapy products and services. The ideal candidate will have a solid background in biology, with preferred experience in iPSC and cell and gene therapy manufacturing. Excellent customer-facing and communication skills are a must.
Key Responsibilities:
Location: Germantown, MD
Company: uBriGene Biosciences
Website: ubrigene.com
Job Summary:
uBriGene Biosciences is seeking a dynamic Customer Support & Inside Sales Representative to serve as a key liaison between our company and our clients. This role focuses on supporting and growing our cell and gene therapy products and services. The ideal candidate will have a solid background in biology, with preferred experience in iPSC and cell and gene therapy manufacturing. Excellent customer-facing and communication skills are a must.
Key Responsibilities:
- Customer Support:
- Act as the primary point of contact for customers, addressing inquiries related to our cell and gene therapy products and services.
- Provide timely, accurate, and professional support to existing and potential clients.
- Resolve issues and escalate concerns to the appropriate teams when necessary.
- Inside Sales:
- Identify, qualify, and follow up on leads to drive sales of our CGT products and services.
- Develop and maintain strong relationships with pharmaceutical and biotech clients.
- Assist in preparing and delivering presentations, proposals, and product information tailored to customer needs.
- Collaborate with the marketing team to generate and nurture sales opportunities.
- Collaboration & Reporting:
- Work closely with cross-functional teams, including production, regulatory, and marketing, to ensure customer satisfaction.
- Utilize CRM systems to track interactions, manage leads, and generate reports on sales activities and market trends.
- Provide feedback from customer interactions to help refine service offerings and marketing strategies.
- Industry Engagement:
- Attend customer meetings, conferences, and industry events as needed to represent uBriGene and build brand presence.
- Education:
- Bachelor’s degree in Biology, Biotechnology, or a related field.
- Advanced degrees (Master’s or Ph.D.) are a plus.
- Experience:
- 2-3 years of experience in a customer-facing role, preferably in sales or support within the biotech, pharmaceutical, or CRO sectors.
- Preferred experience with iPSC, cell and gene therapy manufacturing.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and sales analytics.
- Ability to work in a fast-paced, collaborative environment.
- Willingness to travel as needed for client meetings and industry events.
- Competitive salary and benefits package.
- Opportunity to work at the forefront of cell and gene therapy innovation.
- A collaborative and supportive team environment.
- Professional growth and development opportunities.
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